FAQ
If your question isn't answered here, reach out — see contact details below.
What's the difference between the standalone and cloud devices?
Shutter Point Security and Home Point Security run entirely on GSM — they call and SMS you directly through their own SIM card, no subscription required. Shutter Cloud Security and Home Cloud Security drop the SIM in favour of WiFi and a subscription, in exchange for a web portal, mobile app, event logs and alerts across more channels.
How long does the battery last?
On battery power, Shutter Point Security and Home Point Security run 12–15 days per charge; Shutter Cloud Security runs roughly 60 days. Home Point Security and Home Cloud Security are mains-powered with automatic battery backup, so battery life isn't a day-to-day concern for those.
What happens if the battery runs low?
The device's on-device LED indicates low battery, and an email alert is triggered too so you don't have to be watching the LED. If the battery drops low during daytime hours, the on-device alarm also buzzes for 2 seconds and a call goes out to your primary contact — a nudge to charge it before it's too low to place a real alert call. On the standalone line, the battery is designed for easy removal — take it out, charge it, and slot it back in.
What is DND, and does it stop alerts entirely?
DND (Do Not Disturb) is a schedule you set for the hours you're confident there's no theft activity — typically your daytime hours, not sleep time — during which the device won't call your phone for routine events. Email alerts still go out during DND; only the call is held back.
Do I need to recharge a SIM every month?
Only on the standalone GSM line (Shutter Point Security, Home Point Security) — that SIM is yours to manage. The cloud line (Shutter Cloud Security, Home Cloud Security) has no SIM at all; alerting is billed through your VoidStar subscription instead.
How is the cloud subscription billed?
Plans are billed monthly based on how many devices you run — Spark (1 device) up through Star, Nova, Supernova and Galaxy (75+ devices, custom pricing). Extra devices beyond your plan's limit can be added as an add-on. Billing is currently logged manually by our team; see the Cloud Platform page for current pricing.
Can I install this myself?
Home Point Security and Home Cloud Security install near a wall socket — most buyers set these up themselves. Shutter-mount devices usually install just as easily, but depending on your shutter's structure, our installer may need to help with mounting. Configuration for both lines happens through the VoidStar mobile app; the cloud line adds the web portal as an option.
What if my WiFi goes down?
On the standalone line, the GSM call and SMS still go out even without WiFi — only the email alert depends on a WiFi connection. On the cloud line, WiFi is required for every alert path, since all dispatch happens through VoidStar's servers.
What's the warranty on VoidStar hardware?
Every VoidStar device is covered by a standard hardware warranty against manufacturing defects. Exact terms are confirmed with you at the time of purchase — ask us when you request a quote.
How is my data protected in the cloud?
Every device authenticates through multiple checks before the cloud accepts anything from it, credentials are encrypted at rest, and your portal account only ever shows your own devices and logs. See the Security & Trust page for details.